THE EASY CHOICE SITE

Where do I find the serial number to enter the site?
Your serial number is usually located on the front of your computer system behind the flap or sliding door. Click here for a graphical representation.

How can I get a receipt for my purchase?
Your receipt is actually the first e-mail confirmation notice you receive after placing your order. If you've deleted this e-mail please request a duplicate from help@easychoice.com. If you don't have e-mail, you can contact us by entering a Service Request.

I'm on the IBM Owner Privileges page, but it says "powered by Chumbo.com." Who's that?
Chumbo.com is the Ultimate Source for on-line software purchasing. IBM has partnered with Chumbo.com in order to offer IBM customers the Easy Choice Program - great software at great prices.

If I want to provide some feedback about the program, who should I contact?
We always welcome your opinions. Please Login to the Customer Service Center and enter a Service Request. There is a category specifically for feedback, which will go directly to the Easy Choice Customer Service management team.

THE SOFTWARE

I need technical support for my software.
Unfortunately we cannot provide personalized technical support for the products we sell. We do, however, provide you with a technical support contact listing of Web sites and phone numbers for our publishers. They will be more than happy to help you with your technical support needs.

Can you tell me more about a particular product or recommend something?
Because of the varied selection of products we carry, we cannot provide more information on a particular product or recommend anything. We feel the publisher is your best source for product information. We've listed our publishers' contact information here for your convenience

Does the software come with a full box and manuals?
No, you will be receiving a CD in a white CD-sleeve. The manuals, warranty, and any additional information will be in electronic format on the CD.

What if I want different software than is offered on your site?
The software offered through the Easy Choice Software Store at incredibly low prices has been made specially available by the publishers for this program. If you are interested in different software, please feel free to visit CHUMBO.COM.

PLACING AN ORDER

I would like to place an order online. How does this work?
Click here to learn how to place an order online.

I don't feel comfortable ordering online. What other options do I have?
First, walk through the Easy Choice steps as if you were going to place your order online. This process will total your software, shipping charges, applicable tax and the additional charge for a non-Internet order. You will then be given the option of placing your order online or printing out a mail-order form, fax-order form, or a phone worksheet with your totals. Then, give us a call at (510) 476-1223 (10am - 8pm CST), fax your order to (612) 343-7087 or mail us. Our mailing address will be provided at the appropriate time during the ordering process. We do not accept COD orders, nor can we accept Purchase Orders at this time.

What type of payments do you accept?
Visa, Mastercard, American Express, Diners Club and Discover. You may pay by Check or Money Order if you place your order via mail.

Is Sales Tax included in the order price?
Sales Tax is added for orders shipping to Minnesota. It will show as a separate line on your receipt.

STATUS/CHANGING YOUR ORDER

How do I cancel an order?
On-line orders are processed almost immediately and cannot be cancelled once they are placed.

How can I check the status of my order?
Login into the Easy Choice Help Desk and select the option for Order Status. You can find out if your order has been processed, left the warehouse, etc.

After I've ordered, can I change my mind and go back and change one of the software titles I picked?
On-line orders are processed almost immediately and cannot be changed, cancelled, or split once they have been placed.

I'm going to buy some other software and I forgot what I already ordered with Easy Choice. What should I do?
Login into the Easy Choice Help Desk and select the option for Order Status. You can get a listing of your order, find out if your order has been processed, left the warehouse, etc.

I haven't received my order but I think I should have. Can you help?
Under these circumstances the best route to follow is to log in to the Easy Choice Program Web site to check your order status. If you need more detailed information please contact us at help@easychoice.com. If you don't have e-mail, you can contact us by entering a Service Request.

How do I know when my product has shipped?
Once your order has shipped you will receive a shipping confirmation e-mail containing your order number and further information about your order. If you're concerned about your product please don't hesitate to contact us at help@easychoice.com for further information. If you don't have e-mail, you can contact us by entering a Service Request. You can get a listing of your order, find out if your order has been processed, left the warehouse, etc.

SHIPPING

What shipping methods do you offer?
Unless you request differently, your order will ship via United States Postal Service. You can request shipping via FedEx for a slight additional charge.

How much does shipping cost?
On your initial visit, USPS Ground shipping is included in your software purchase at no extra charge! Upgrades to FedEx 2-day service are $7.95 per shipment. For all subsequent visits USPS Ground is $4.95 per shipment and FedEx 2-day service is $7.95 per shipment.

Where can you ship?
This offer is only valid for shipments in the 50 United States. This does not include APO/FPO addresses.

How long will my software take to get here?
Using USPS Ground service please allow 1-2 weeks for delivery after payment has been processed. For Fed Ex 2-day service ($6.95 upgrade per shipment) allow 2 business days after your payment has been processed.

Can you ship to PO Boxes?
Your software will be shipped via the U.S. Postal Service, which does ship to PO Boxes and Postal Routes. If you choose to upgrade to shipment by FedEx, you will need to list a non-PO address.

Do you ship outside the U.S.?
This offer is only valid for shipments in the 50 United States. This does not include APO/FPO addresses.

Do you ship to APO/FPO addresses?
This offer is only valid for shipments in the 50 United States. This does not include APO/FPO addresses.

It's been a week and I haven't received my software. What should I do?
First, login in to the Easy Choice Help Desk and select the option for Order Status. If this screen indicates that your order has been shipped, but you have not received it, contact Customer Service and place a Service Request.

Do I have to be home to receive my package?
No, your package will be delivered by the U.S. Postal Service. If you choose to upgrade to shipment by FedEx, you will need to sign for your shipment.

REFUNDS, EXCHANGES & PROBLEMS

I need technical support for my computer.
At this time the Easy Choice Program can only provide sales and customer service support for our software products. Please contact IBM directly using the support numbers provided with your computer. If you cannot locate this information click here for further instructions.

I need support for my software. Who do I call?
Please contact the software publisher for the title that needs support. Click here for a list of the software publishers and titles.

How do I get my money back if I don't like my software?
Because of the special nature of the Easy Choice Software Store, all sales are final. There are no refunds.

What do I do if I happen to get defective software?
We will provide replacement software in case of a defect. First, contact the software publisher for support to determine if there is a problem with the software. If there is, please contact us and request a Return Merchandise Authorization (or RMA) number. This number will help us identify your defective software return and allow us to process your replacement more efficiently. You must have an RMA to return defective products for replacement.

It's been a week and I haven't received my software. What should I do?
First, login in to the Easy Choice Order Status area. If this screen indicates that your order has been shipped, but you have not received it, contact Customer Service for assistance.

I received the wrong software. What should I do?
First, accept our apologies for the mistake. Then, contact Customer Service for assistance.

I've lost my order number. How can I track my order?
Online tracking is available for your convenience at the Easy Choice Program Web site. Just go to our Customer Service area and select the option for order tracking or "check the status of your order."

Can I track my shipment once it's left your warehouse?
Your order will normally be shipped via the U.S. Postal Service, which does not track packages. If you choose to upgrade to FedEx, you will be able to get order tracking. Login to the Order Status area and check your order status. If the product has shipped using FedEx, you will be given your FedEx tracking number and a link to their website.

My software is defective. How can I get a replacement?
If you are having problems installing the software, we recommend first contacting the publisher to verify there is a problem with the software. If there is a problem, or a physical defect, contact Customer Service and request a Return Merchandise Authorization (RMA) number. Be sure to note your original order number and the defective product title in your service request. Once your product has been received and processed we will send out a replacement.