Defective titles may be exchanged for the same title within 30 days upon the receipt of your package. Please fill out the form below completely and click the "Submit" button to receive your Return Merchandise Authorization (RMA) number by e-mail. If you do not have e-mail and wish to exchange a product, please call us at (510) 476-1223 (10am-8pm CST) to receive your RMA by phone. Name Street Address City State Zip Daytime Phone E-mail Address Software Purchase Date (mm/yy) Order Number (optional) Product Title Reason for Exchange Click here to send us your RMA request. Your RMA number will be sent to you at the e-mail address listed above.